Our Vision: service excellence
We strive for a unique customer experience, in other words service excellence. We are convinced that we are successful when we turn our customers into ambassadors. We can only do so if we touch our customers’ hearts. We do not just want satisfied customers. We want customers who feel inspired by our surprising service. We want to be an inspiring example of service excellence.
How do we want our customers to experience us?
If we zoom in on that unique customer experience, our service excellence, then we want our customers to experience us in the following way:
Serve with leadership: you feel responsible for your work, for your colleagues, for our customers and for the end result of course. 
Measure your success: strive for results by setting challenging, realistic and achievable goals. Maximize your own potential and that of your team. Celebrate the achievements with pride. 
Inspire others: work with passion, radiate enthusiasm and inspire others 
Love your team and customers: empathize with your work and with others; it lowers thresholds and facilitates a good relationship with others. 
Excel at what you do: be entrepreneurial, take initiatives and actions to meet the needs of your customer better, more efficiently, smarter and faster. Create opportunities for customers and colleagues.
